Frequently Asked Questions: This section is intended to help you find answers to some of the questions we get asked the most.
If you still need assistance, please don’t hesitate to call or message us; one of our friendly team members will answer your queries. If you prefer to discuss this further, do not hesitate to contact us
We usually dispose of liquid-damaged Macs under the WEEE directive. Even though we may still offer you a reasonable amount for some models. If so, we’ll let you know at that time. Either way, we’ll do our very best to help you. A spillage cleaning service is a time-consuming process. It’s also best not to rush — in other words, the better the preparation, the more chance of a successful repair. Please keep in mind what is being done during a spill cleaning. We probably have to disassemble your Mac fully. After that, it should dry for at least 48 hours, preferably up to 72 hours. Then we inspect it further to determine what damage has occurred. With your approval, we replace failed parts, reassemble and test thoroughly. Finally, it will be ready to collect when we’re sure it passes our functional testing. It really depends on where the spillage took place and where liquid made contact with the internal components. The tiniest amount of liquid could cause a logic board to fail. (The logic board is the main circuit board in your computer that connects every other component inside the machine.) The logic board (motherboard) of a Mac is densely crowded with many sensitive components. Put simply, liquid and electronics do not mix! Apple does not cover damage caused by spills to a MacBook, MacBook Air or MacBook Pro. Accidental damage and spillages will also render your warranty invalid as soon as you notify Apple. Apple charge high prices to deal with accidentally damaged Macs. We keep our overheads low so our prices for liquid spill repairs are far more reasonable. Please read the section above then arrange to drop off your Mac with us for a professional inspection and internal cleaning. We will check all components and see if anything needs replacing. If all fails we may find that it is time to consider a new or refurbished Mac, but rest assured, we will do all we can to avoid that. The chances are often surprisingly good, and with us, they’re even better! But please keep in mind, in most cases MacBook’s may require replacement parts although we aim to resolve spillages with a minimum of cost to you. We have years of experience in liquid spill repairs so you know your Mac is in the right hands. Yes we do. It’s extremely rare for us not to resolve a Mac problem, however we wouldn’t charge a penny if your Mac was unrepairable. Put simply, No. It’s impossible to offer an accurate quote without inspecting your Mac, troubleshooting and getting to the root cause. This is why we always offer a free diagnostic evaluation service. This service allows us to determine what’s wrong, how much work is needed to resolve the problem and of course what the cost will be. Get your Mac booked in with our friendly team of Mac experts and we’ll get your Mac back on track. 100% FREE DIAGNOSTIC EVALUATION SERVICE – No fee before, no fee after. At MacEmergency, we offer a complimentary diagnostic inspection that is completely free of charge, with no hidden fees or obligations. Our aim is to provide you with an accurate and transparent evaluation of your device’s condition, so you can make an informed decision on the next steps to take. We understand how frustrating it can be to deal with a malfunctioning device, which is why we offer this FREE service to our customers. Our highly skilled Apple technicians will carefully examine your MacBook to determine the root cause of the issue and offer a precise quote for any necessary repairs. You are under no obligation to proceed with our recommended repair if you choose not to and we still won’t charge you! We pride ourselves on offering all our customers a 100% FREE DIAGNOSTIC EVALUATION SERVICE, transparent pricing and a commitment to providing high-quality, affordable Apple repair services Get in touch and find out why MacEmergency is “Often Copied, Never Equalled for Service or Price” How patient are you?! We pride ourselves on being independent and offer a friendly, local Mac support service that is faster and cheaper than the competition – including the Apple Store. In fact Mac users are often advised by a Genius to visit MacEmergency instead – especially for liquid spill repairs and data recovery. Your appointment with us is on a 121 basis and we give the best impartial advice at all times. We’re here to help you so contact us today and receive special attention by our team. We can help to arrange a collection of your Mac in and around London within hours and within 24 hours from anywhere across the UK. Your Mac can be insured during transit for a small fee and it is also tracked. Contact us for full details Of course! We specialise in liquid damage repairs and have a very high success rate in recovering data too! If you have spilled liquid on your Mac, it is important to act quickly and turn off the device immediately to avoid any further damage. Then, bring your Mac to a professional repair service as soon as possible. At MacEmergency, we offer liquid damage repair services for Mac devices. Our experienced technicians will carefully assess the extent of the damage and take the necessary steps to repair your Mac. However, it is important to note that the success of the repair depends on the severity of the damage caused by the liquid spill. We highly recommend that you do not attempt to turn on or use your Mac until it has been assessed and repaired by a professional. This can potentially worsen the damage and make it more difficult to repair. Contact us today for expert liquid damage repair services for your Mac. If you’ve spilt liquid on your MacBook, can you fix it?, MacBook Air, or MacBook Pro, MacEmergency can help. We specialise in repairing liquid damage on Apple laptops and offer a 100% free evaluation, reliable repairs, and affordable data recovery. Simply get in touch with us to arrange a drop-off for your beloved Mac, and we’ll accurately diagnose the issue and discuss the available solutions with you. We’ll then provide you with a precise quote and get to work immediately to fix your Apple computer. I spilt liquid on my MacBook Here are some steps you can take: After this time, try turning on your MacBook to see if it still works. If it doesn’t, or if you notice any issues with the performance, it’s best to seek professional help from a reputable repair service like London Mac Repairs. We specialise in liquid damage repairs for Apple devices and offer a free evaluation, reliable repairs, and low-cost data recovery services. Contact us to arrange a drop-off or to learn more about our services. 0207 175 3344 We offer industry standard warranty terms just like the Apple Store: 3 months RTB warranty on ALL our repairs unless otherwise stated. Please ensure you take a backup of your data before shipping your Mac to us. We cannot be held responsible for your files and/or software. Most Mac repairs are performed at our dedicated workshop in North London although in certain cases we’re able to arrange a site visit, if necessary. Please contact us immediately to discuss the options and the best solution for you. We certainly do, so get in touch with our friendly team and we’ll arrange everything. Can I trade-in my spill damaged Mac to you for parts?
How long with it take to repair?
It was just a little liquid. How could that have killed my Mac?
Will a spillage affect my warranty or AppleCare?
My MacBook won’t turn on after a spill. What should I do?
What are the chances my Macbook will be OK?
Do you provide a No Fix, No Fee promise?
Do you have a minimum charge?
How much will the repair cost?
How ‘free’ is your FREE DIAGNOSTIC EVALUATION SERVICE?
Would I be better off going to an Apple Store?
You’re too far from me so can you collect my Mac?
I spilt liquid on my Mac, can you fix it?
What guarantee do you offer?
I have important data on my MacBook but I want to ship it for repair, what should I do?
Can I arrange a home visit?
Do you also repair Windows PC’s?
